Privacy Policy

Effective May 26, 2018


About us

London Ticket Box is owned by LTB Events. It is a company incorporated in England and Wales.


How we use your information:

LTB Events is a Processor of customer information and we take your privacy seriously.

Our Legal basis for processing client data is Contractual for the following activities

  • We receive data uploaded to the service by users where it is stored in a cloud environment or on premise in accordance with the options selected by customers.  Users may instruct the service to share some or all of the data with other users or groups/classes of users.
  • We process the customer’s personal data to enable them to access and use the service, provide support and maintenance services
  • We use personal information to communicate with clients in relation to service announcements, and product/service information.
  • We use personal information to send Customer Feedback information following visits and bookings
  • We use personal information to conduct Customer Surveys


Our legal basis for processing client data is Legitimate interest for the following activities:

  • Sending offers, sharing news and events and information regarding any purchases or bookings


Your data will be processed in line with the Principles and Rights of The General Data Protection regulation.

You also have the right to withdraw consent where it has been provided and we will no longer send you information related to those subjects, which may mean you cannot not be informed about our latest events, offers and venues.



Where we use your information to contact you, we may use an email client to manage those communications

Your information will not be transferred out of the European Union without your prior consent; we will not share your personal data.


Storage & Disposal

Your information will be stored in an encrypted database in the EEA and will be retained for 6 years. However you may ask for this to be deleted in accordance with the Rights of the GDPR by contacting [email protected] 


Contact Information

Our Information Security/ Data Protection Manager can be contacted at – [email protected]

Tel: 07961 169933


Important note: If you feel we have not processed your data in accordance with the Principles and Rights of the individual under GDPR, please contact [email protected] or you may also lodge a complaint with the Information Commissioners Office


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